Comprehensive Services for Complete Care
Best-in-class NPS over 80 and Service Center satisfaction over 90%
Staffing flexibility, available 24/7 and white-labeled to your brand
Real-time data & reporting to track trends, measure patient sentiment
Authentic Care and Support
Whether it’s closing care gaps to improve quality measures, breaking down barriers to medication access, navigating the complexities of healthcare, or supporting your Virtual Pharmacy customers with our experienced care team, FuzeRx’s Patient Services help power today’s most innovative and impactful healthcare experiences.
Quality & Performance
Payers, plan sponsors, and providers can leverage FuzeRx’s Patient Services to improve HEDIS and other quality measures, reduce total cost of care, and boost Star ratings — all while enhancing member satisfaction through our compassionate care teams. As a digital health pioneer, we’ll partner with you to design a tailored Quality & Performance program featuring:
- Automated, real-time member intake and reporting
- Live, US-based engagement and contact center support
- Telehealth consultations with providers, nurses, pharmacists, and medical assistants
- PCP coordination, care navigation, and referral services
Comprehensive Clinical Services Including
Improve HEDIS measures, reduce total costs of care & achieve higher Star ratings
Help patients get their prescriptions from FuzeRx or their desired pharmacy
Ensure patients obtain their medications and help navigate prior authorizations
Keep patients up to date and informed throughout their treatment
Provide care and support from physicians, nurses, pharmacists & medical assistants
Resolve requests from patients, providers, and caregivers with best-in-class service
Improving HEDIS Measures and Star Ratings
Partnering with a leading national Medicare Advantage payer, FuzeRx built a real-time data feed to identify thousands of members discharged from the emergency department each day. Our care team proactively reaches out to each member, providing follow-up support, telehealth consultations, and care navigation to ensure seamless access to ongoing care. Through this program, FuzeRx has helped improve HEDIS measures, lower readmission rates, and deliver outstanding member experiences and achieved an NPS above 80 and satisfaction scores exceeding 90%.
Why Healthcare Innovators Choose FuzeRx
Configure, brand and launch your care experience in a matter of weeks
Successfully launched over 30 programs for pharmacy services and Stars / HEDIS
Dedicated, responsive client and support teams available to you and your patients
We collaboratively define your program tailored to your unique population
Scale clinical and non-clinical US-based staff based on program needs & outcomes
Receive detailed program reports, or leverage our APIs for immediate insights
